Southeast Asia · After-sales support
Two machines.
Support when it mattered.
Late-night troubleshooting, replacement parts, and a customer back up and running.
A customer in Southeast Asia ordered two custom rotating spark machines from HUILIAN FX. Following their instructions, we delivered the equipment to their nominated freight forwarder, who arranged the onward shipment. The customer received the machines around ten days later.
- Order
- Two custom rotating spark machines
- Shipping arrangement
- Delivered to the customer's nominated forwarder
- Support provided
- Remote technical guidance and replacement-parts dispatch
After 10 p.m., with an event the next day
During initial use, one machine developed a powder blockage. It was already after 10 p.m., and the customer had an event scheduled for the following day.
We coordinated with our technical team to guide the customer's on-site staff in their group chat. With that support, they resolved the blockage and the next day's event went ahead as planned.
Following through on a second issue
A few days later, the customer reported another fault: a motor would no longer turn. Without an on-site inspection, we could not immediately determine the cause, so we continued communicating with the customer as they checked the equipment.
The customer subsequently reported a damaged motor and a burnt smell. At 10:30 that evening, we contacted a courier and arranged dispatch of a replacement part. After receiving and installing it, the customer confirmed that the machine was working normally again.
Flight-case shipment photo, with label details obscured for privacy. The roughly ten-day delivery time relates to this shipment only.
Service continues after delivery
Every order deserves follow-through.
We understand what equipment downtime can mean when an event is approaching. Our role is to stay in touch, help assess the problem, and work with the customer toward a practical solution.
From confirming custom requirements and coordinating delivery to operating guidance and spare parts, we take each stage seriously. This two-machine order received that same attention.